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Client Account Executive Team Leader London

Employer
PwC
Location
London
Salary
Competitive
Closing date
21 Aug 2019
Reference
37305BR

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Job Details

Our Client Administration - Client Services team supports clients in project organisation, finance system control and electronic administration. You’ll help clients with project planning, communications, financial administration, budget preparation and data entry risk administration.

Job description

The Team Leader reports directly to the Client Account Executive (CAE) Manager. They will be responsible for a team of 8 - 10 staff who provide support on our client engagements and in addition will have their own portfolio of work. It is expected that between 40-50% of the job holder’s time will be spent on this additional set of responsibilities. Weekly travel between offices will be required (Uxbridge, St Albans and Cambridge). There may also be a requirement to attend meetings/training in other office locations.

About the role

The Team Leader is responsible for ensuring the successful running of the CAE Team. This involves liaison with the client facing teams, obtaining and meeting new work requests, ensuring that the outputs of the team meet quality standards, producing high quality of work personally and providing Career Coach (People Management) support.

Key responsibilities include

  • Manage the optimal resourcing of the CAE staff by monitoring coverage on client accounts, overtime and sickness/holiday absence.
  • Ensuring that chargeable hours targets are established and met.
  • Support the Manager with managing the performance of CAE's through provision of coaching, assessment and feedback.
  • Act as Career Coach to 6-8 CAE's.
  • Ensure that all CAE's are fully up to date with all relevant policies and procedures in order to be able to deliver on the activities of the role.
  • Identify skills gaps and training needs.
  • Ensure that time is appropriately and accurately charged to account teams in accordance with the work performed.
  • Production of various management reports and forecasts.
  • Co-ordinating projects, financial administration and risk management activities.
  • Ability to work as part of a team, with the CAE's in immediate team, but also with the other CAE Team Leaders in other teams.


Risk Assurance

We’re a leading provider of trust in the digital world - in the eyes of our people, our clients and our stakeholders. Today's business environment is different. More complex. More connected. Companies not only face new and unknown risks, but also new and untapped opportunities. Our team is at the forefront of this change, join us to be a part of transforming how risk is perceived and capitalised on.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Company

Your career is just that; yours. You choose it. You live it. You make it happen. To get the best from it, you need the best opportunities. That’s why opportunities are at the heart of a career with us. Opportunities to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

What we do

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Where you could work:

  • Assurance
  • Consulting
  • Financial Advisory/ Deals
  • Human Resource Services
  • Internal Firm Services
  • PwC Legal LLP
  • Tax
  • Technology

As a leading professional services network we’re confident we can offer outstanding training and development opportunities, exposure to multi-disciplinary teams, and support from industry-leading experts. Discover where your talent could take you and join an employer that focused on helping you reach your full potential.

Take the opportunity of a lifetime

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