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Assurance Transformation Technical Support Specialists London

Employer
PwC
Location
London
Salary
Competitive
Closing date
5 Aug 2019
Reference
37645BR

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Job Details

Assurance Transformation Technical Support Specialists LondonAbout the Team Assurance Transformation is a global programme working towards a vision that is bold and ambitious. Our aims are making PwC truly distinctive in the market and taking our audit to a new level, offering ground-breaking features through the use of data and new technology. We provide practitioners with tools and technologies that simplify working, increase productivity, and add value and insight for our clients.

Halo is one of the key technology platforms underpinning Assurance Transformation. Halo is revolutionising the PwC audit, providing greater assurance and deeper insight. It is market-leading assurance technology that tests and visualises information, testing more, more often. Halo is changing the way we audit and is unlocking a wealth of insight.
About the Role
You’ll be responsible for facilitating the adoption and ongoing use of all new and existing AT products and technologies, though predominantly Halo, as part of our UK AT Hub. In this role, you’ll:
  • Become an expert in various AT technologies, predominantly Halo, in order to support the business to use these technologies effectively as part of the ‘business-as-usual’ activities

  • Support the SDC, Data Assurance and Engagement teams in effectively utilising relevant aspects of the end-to-end process of each AT product. In the case of the Halo suite of products this includes supporting the Extraction, Transformation (to a Common Data Model), Loading, Testing within the application itself, and all archiving / purging activities

  • Become a trusted advisor to the business in using AT technologies, forming strong and close and trusted working relationships with key individuals within the SDC and within BUs (particularly for priority client teams)

  • Problem solve complex technical and process issues with the relevant internal and external groups, and make recommendations to end users on how they can work around any issues encountered

  • Monitor the performance of the infrastructure that underpins the effective functioning of our technologies, to ensure planned activities are processing as anticipated and taking correct action (e.g. escalating to relevant IT groups) when needed

  • In the interests of continuous improvement, use your expert knowledge of common challenges faced by the business in using AT products to help guide future product development and implementation. Including business process enhancements, product updates (bug fixes, enhancements, etc.), communications to the business, need for enhanced / additional training, etc. to help reduce the need for support on an ongoing basis

  • Support the ongoing decentralisation of AT Hub activities to other internal groups (e.g. UK IT) to enable AT Hub to support more for less (resource)

  • Support the business in the event of a major incident with any AT technology by implementing defined business continuity procedures Maintain knowledge management materials (e.g. FAQs), and policy and procedure documents that support the Hub service

  • Support the piloting and become an expert of our new technologies and be the main point of contact for any engagement team queries and coordination

  • Perform analysis of data retention and purging exercises across AT technologies in compliance firm’s policies

  • Assurance Transformation provides a dynamic exciting work environment, where you’ll work with a highly motivated and capable team (with one of the highest people engagement scores in Assurance). You’ll gain a big-picture appreciation of our Assurance business and have a chance to make a real difference. You’ll develop a mixture of business and technology skills that will provide you with excellent career progression opportunities. Essential Skills and Experience
  • A high-level understanding/appreciation of how the Assurance practice utilises AT technologies

  • Proficiency in data analysis (e.g. in MS Excel)

  • An interest in Data Assurance or Computer-Assisted Audit Techniques (CAATs)

  • A basic understanding and experience of Alteryx

  • Excellent customer-handling skills

  • ​In addition, we expect all our people in Assurance Transformation to demonstrate:
  • Intellectual curiosity and agility

  • Passion for change and innovation

  • Ability to embrace new technologies

  • Good project management and time management skills

  • Good communication skills

  • Strong ability to work in a virtual environment

  • Who We Are Looking For
  • A high performing candidate with an interest in data auditing and excellent customer-handling skills

  • To support the business use of AT applications, including Halo


  • Job ID: 37645BR
    Role Closing Date: 5th August 2019
    Location: London
    Salary: Competitive

    Risk Assurance

    We’re a leading provider of trust in the digital world - in the eyes of our people, our clients and our stakeholders. Today's business environment is different. More complex. More connected. Companies not only face new and unknown risks, but also new and untapped opportunities. Our team is at the forefront of this change, join us to be a part of transforming how risk is perceived and capitalised on.

    Not the role for you?

    Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here www.pwc.com/uk/careers/experienced/apply

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    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

    Learn more here www.pwc.com/uk/diversity

    Company

    Your career is just that; yours. You choose it. You live it. You make it happen. To get the best from it, you need the best opportunities. That’s why opportunities are at the heart of a career with us. Opportunities to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

    What we do

    We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

    Where you could work:

    • Assurance
    • Consulting
    • Financial Advisory/ Deals
    • Human Resource Services
    • Internal Firm Services
    • PwC Legal LLP
    • Tax
    • Technology

    As a leading professional services network we’re confident we can offer outstanding training and development opportunities, exposure to multi-disciplinary teams, and support from industry-leading experts. Discover where your talent could take you and join an employer that focused on helping you reach your full potential.

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