Duties of the Role

The post holder will be responsible for receipting and reconciling all income by providing an efficient, quality and customer focused income collection service. Responsibilities will also include providing a professional customer focussed counter service, and proactively chasing customers for non-payment of invoices by negotiating repayment plans and monitoring these repayment plans.

A full list of duties and responsibilities can be found within the job pack via the 'apply' button.

Qualifications and skills required

A good working knowledge of, or qualifications in, Microsoft Office together with GCSE's Grade A-C or equivalent, including in Mathematics and English, is essential. 

You must have the ability to deal with multiple priorities and work to deadlines as well as having good organisational skills and experience of data inputting. In addition, you must have excellent interpersonal skills including the ability to impart and record information clearly and accurately.

The University will support the Professional Development in the role by funding study towards AAT (or equivalent) or CCAB qualifications through the use of the apprenticeship levy.

Income and Payment team

The post of Income Assistant is a great opportunity to join a high performing, talented and professional team, responsible for a wide range of transactional based processes including the timely collection of tuition and accommodation fees, receipt allocation to individual debtor records for all monies received by a variety of methods, and the initiation of refunds due to students, sponsors or commercial partners.

The Income and Payments team sits within the Finance, Planning and Data Insight Section, which has responsibility for managing the University’s income and expenditure, ensuring we get value for money in all financial activity and that we comply with all statutory and regulatory requests. Our aim to ensure consistent financial best practice is applied across the University.

The Income and Payments team is co-located on both the Colchester and Southend campuses. This post will be based at our Colchester campus.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place. 

To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. 

Please visit our website for a full job description, person specification and more information relating to this post via the 'apply' button. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email the Resourcing Team.