This is a fixed term role limited to 24 months from the commencement date, due to a temporary funding source.

Whilst this is a full-time role, we would welcome applications from candidates who are able to work part-time (minimum of 0.8 FTE, equivalent to 4 days per week). Please indicate clearly on your application if your preference is for full-time or part-time working.

Duties of the Role

The post holder will be responsible for applying the University’s Student Debt Policy and debt collection procedures in relation to debt recovery, by undertaking credit control activities of specific categories of customers to maximise income collection, and to reduce and maintain aged debt to a minimal value. 

This will include assessing customer financial circumstances with a view to negotiating payment plans and monitoring payment plan arrangements, accurately record notes on all customer contact associated with debt collection and recommending further action to the Income Manager through outside debt collection agencies or County Court where all previous recovery efforts have failed to resolve the outstanding debt.

A full list of duties and responsibilities can be found within the job pack.

Qualifications and skills required

A high level working knowledge of Microsoft Office together with GCSE's Grade A-C or equivalent, including in Mathematics and English, and experience of working with a computerised accounting system are essential for this role.

You must have the ability to deal with multiple priorities and work to deadlines as well as having good organisational skills and experience of data inputting. In addition, you must have excellent interpersonal skills including the ability to impart and record information clearly and accurately.

A full list of the skills and qualifications required for this role can be found within the job pack via the 'apply' button.

Income and Payment team

To support the University's growth and an increase in service demand, the University is currently seeking to appoint a Credit Controller on a fixed term basis to join our Income team.

The Income and Payments team sits within the Finance, Planning and Data Insight Section, which has responsibility for managing the University’s income and expenditure, ensuring we get value for money in all financial activity and that we comply with all statutory and regulatory requests. Our aim to ensure consistent financial best practice is applied across the University.

The Income and Payments team is co-located on both the Colchester and Southend campuses. This post will be based at our Colchester campus.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place. 

To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. 

Please visit our website via the 'apply' button for a full job description, person specification and more information relating to this post. We recommend you read this information carefully before making an application.  Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email the Resourcing Team.