Risk Manager

Risk Team Manager

Location: Farnborough (3 days per week minimum)

Working hours: Monday to Friday 9:00 to 17:30 with the flexibility to work different hours and weekends as and when needed as our Risk team operates 7 days a week.

Salary: GBP35-40k, depending on experience

We are looking for an experienced and self-driven Risk Team Manager as the primary focus of this role is effective team leadership and management, fostering a collaborative and results-driven environment, and ensuring the successful execution of our client's risk management strategies. The ideal candidate will need to be adept at leading people, be able to keep the team engaged through change as well as spot emerging problems and deal with them swiftly. They like to take on responsibility, be comfortable making decisions, and know when to escalate matters quickly.

Responsibilities include but are not limited to:

Team Leadership and Management:

• Lead, motivate, and manage a team of risk analysts, assistants, and specialists.
• Set clear performance expectations, objectives, and goals for team members.
• Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to the team.
• Foster a positive and inclusive team culture, encouraging professional and personal development and growth.

Risk Operations Management:

• Oversee the day-to-day operations of the risk team, including workload distribution, task prioritisation, and resource allocation.
• Monitor and assess the effectiveness of risk mitigation strategies and initiatives.
• Identify emerging risks and propose proactive measures to mitigate them.
• Ensure alignment of team objectives with overall company goals and risk management priorities.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of risk management efforts.
• Identify areas for process improvement within the risk management function and drive initiatives to enhance operational efficiency.
• Collaborate with our other Operations teams to deliver great customer outcomes.
• Stay informed about industry best practices and emerging trends in risk management.

Reporting:

• Produce regular reports summarising Team performance and our financial crime risks e.g. levels of chargebacks, eKYC performance, work backlogs, SARs, MID performance, PEPs.
• Ensure that we meet the requirements of our issuing bank and other partners in respect of managing financial crime risks, producing monthly/quarterly/annual returns, and handling general queries.
• Attend the weekly Ops Management Meeting ready with any relevant reporting & trend knowledge to share with the wider Ops Teams/Managers.

What we're looking for:

As a person, you are a self-starter who is motivated to kick start their own projects, welcomes challenges, seeks feedback from others, asks "how can I help" and then "how can we make this better", shows perseverance on long-term goals, and generally goes above and beyond in their work.

Essential:

• Proven experience managing a team
• Excellent problem solving and analytical skills.
• Ability to work collaboratively and build positive relationships across departments.
• Strong organisational skills and attention to detail.

Nice to haves:

• A degree in a relevant discipline
• Experience in the Finance or Payments industries

What we're offering

• Competitive salary
• Flexible working that lets you choose how (& where) you work best (Office / Home a mix of both) after completion of the training period
• Workplace pension scheme
• 33 days of holiday (including public hols).
• Your birthday day off
• Family-friendly leave policies
• Flu Jab
• Death in service - 4x your annual salary from month 1
• Enhanced maternity leave - 20 weeks full basic pay after 2 years' service and 26 weeks full basic pay after 3 years' service
• Paternity leave - 4 weeks full pay after probation
• Westfield Cash Health Plan (for you and your children)
• Westfield surgery plan after 3 years' service
• Westfield Rewards (receive discounts at over 600 retailers)
• Mental health platform - Open up
• Calm - the No.1 app for sleep and meditation
• 5 days annual leave carry over
• Cycle-to-work scheme
• Training opportunities to further develop your craft
• Choose your own equipment