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Head of Commercial Risk, UK

Aon Hewitt
Closing date
21 Apr 2024

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Employer Sector
Banking & Finance - Retail
Contract Type
Full Time
Head of Commercial Risk UK To develop and lead the Commercial Risk business in the UK, continuing to build a profitable, sustainable growing business with a high profile and great reputation in line with the organisations 3X3 strategy. To deliver excellence in client relationships, retention, and growth of the existing client portfolio. To promote an Aon United approach across the country, working with other Aon Solution Line leaders to establish a strong and effective partnership across all the revenue lines to offer the Best of Aon to Clients and Colleagues. To ensure all Commercial Risk practices undertaken in the UK and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours.

The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime.

The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour.

What the day will look like P&L Leadership

Responsible for running the Commercial Risk UK P&L. Ensure that the business takes advantage of the full suite of high value, best in class solutions, services and capabilities, and leads the team including MDs Complex Risk Managed (formerly Global), Financial and Professional Services, Real Estate, North, South, and SME to ensure that opportunities are maximised across the UK business and the overall UK P&L achieves and delivers profitable growth.
  • Sets the overall direction and goals for the business, including the identification of market, client and solution development opportunities, taking into account the Commercial Risk strategies of Aon both locally and globally
  • Working with Large Client segment leader on development and implementation of segment vision and strategies to grow the business
  • Delivering agreed revenue and margin targets for the business on an annual basis
  • Possessing a deep understanding of these client segments, the key competitors and the key talent in this sector and territory
  • Leading on the talent agenda including recruitment, retention, d&I, development, succession planning, engagement, smart working and wellbeing.
  • Lead all BU Leaders - Real Estate, FPSG and Complex Risk Managed within the London ensuring that their activities are supporting the business objectives
  • Work closely with the South and North businesses to ensure that opportunities are maximised across the UK business
  • Improving client retention levels and creating strategies to strengthen client relationships
  • Maximise sales by ensuring we have the right people undertaking the right activities with strong supporting teams and utilising the best propositions available
  • Ensure that we have the operational metrics in place to accurately forecast for the business
  • Work with the Operations team to optimise customer experience
  • Develop the team's capability to introduce other solution lines and products / propositions
  • Supports the development and execution of global strategies
  • Role models partnership, collaboration, integrity and respect to deliver the best of our firm to our clients.
  • Maintaining a fully compliant and regulatory robust service to all clients
  • Forecasting and reporting on business activity through the monthly and quarterly business review process
  • Improve engagement and ensure diversity and a feeling of belonging within the team
  • Represent Aon externally in business community
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with all Aon UK Limited policies
Aon Client Leadership
  • Collaborates with UK, EMEA and global commercial risk leaders to set, implement and amplify the Commercial Risk strategy.
  • Delivers a consistent set of best-in-class Commercial Risk offerings consistent with global priorities, drives growth, innovation, performance standards and capability building.
  • Leads on the development and continuous improvement of segmented and consistent client experience / service models to deliver commercial risk solutions to UK clients to delight clients and to create maximum efficiency
  • Design and manufacture of products, propositions and solutions for customers of Commercial Risk UK.
  • Set strategies and identification of future revenue growth opportunities for the business.
  • The management and control of variable costs to deliver on margins and PTI
  • Responsible for Claims services for customers of Commercial Risk UK and all UK Commercial Risk Broking services
  • Collaborates with internal teams and third-party partners (e.g., carriers) to ensure clients receive solutions that exceed and meet their needs.
People Leadership
  • Understands external industry and competitive environment and shapes Aon strategies to achieve maximum long-term success.
  • Responsible for building culture and partners with the People Organisation to deliver the Aon colleague experience consistently.
  • Role models teamwork, collaboration, integrity and respect to deliver the best of our firm to our clients.
  • Runs capacity and resources against opportunities, partnering with other Solution Line leads, Finance and PO.
  • Leads talent, hiring within global frameworks, setting career paths and defining performance expectations, and developing Solution Line related expertise.
  • Retain, develop, and attract dedicated individuals in line with business plans, defining and handling the compensation and Incentives plan according to the annual budget.
  • Promotes and embed the Aon Client Leadership engagement model.
  • Develops and supports team members in the achievement of their objectives through coaching and mentoring. Develops and maintain succession plans for key roles in the business.
  • Ensures Commercial Risk UK's business and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours.
Innovation and Growth
  • Proactively builds strategic external partnerships and uses relationships to fulfill client needs.
  • Sales to consumer, SME and large/mid-market clients serviced by the UK regional offices and the digital service centre via the production and distribution of Commercial Risk marketing materials and communications (including financial promotions)
  • Partners across Solution Line leaders and other sales channels to implement strategies to acquire new clients and grow existing client accounts.
  • Gives strategic input into growth planning (market trends)
  • Drives Solution Line initiative and marketing plans to meet growth goals
  • Proactively supports the expansion of the Aon Business Service solution to support improved efficiency and the realization of colleague and client opportunities.
  • Keeps pulse on emerging business opportunities to evaluate the potential for new service offerings
  • Leads inorganic growth opportunities and M&A pipelining ensuring return on investments in line with original proposal
Governance and Compliance
  • Takes primary responsibility for ensuring colleague awareness and conformances to all compliance related requirements.
  • Leads by example by ensuring own activity aligns with regulatory requirements and business procedures.
  • Encourages colleagues to be actively involved in raising awareness of non-conformances and ideas for improvements.
  • Is responsible for the monitoring of the Commercial Risk UK risk profile and ensures the business is being run within the risk appetite set by the AUKL Board. This includes raising and reporting any incidents in line with the defined timelines and promoting and demonstrating risk awareness and responsibility.
  • Ensures that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct in Commercial Risk UK consistent with Aon UK's legislative and regulatory requirements, and the professional standards that govern Aon's business.
  • Considers the impact and implications for Commercial Risk UK of key legal and regulatory developments as communicated from the central functions, or Aon Plc, and agrees actions to be taken.
  • Take reasonable steps to prevent or stop regulatory breaches occurring in Commercial Risk UK as set out in the relevant Statement of Responsibility.
Skills and experience that will lead to success
  • Passionate about supporting clients to Make Better Decisions
  • Experienced knowledge and client expertise in Commercial Risk - able to exemplify "the best of Aon" in the Region area with clients, at conferences, in publications, etc. and deep familiarity with latest thinking in domain
  • Deep connections across partners and industry groups in their sphere
  • Collaborates with other Solution Line leadership to deliver "the best of Aon"
  • Performance-driven while also having an investment mindset
  • Consistent track record to deliver product/solution innovations
  • Ability to identify and retain top talent
  • Builds inclusive and diverse teams . click apply for full job details

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